Acceptance of your order

Our products are offered for sale subject to availability and our acceptance of your order, which we reserve the right to reject without reason. However, we will inform you as soon as possible if the products you have ordered are not available or if your order has not been accepted, and a full refund will be given for orders which are rejected.

We may from time to time issue gift or promotional codes relating to the purchase of the products. These gift or promotional codes will only be available on the terms specified at the time of issue. Should you attempt to make an order for products using a gift or promotional code issued to another individual and/or for purposes other than those for which it was granted, we shall be entitled to reject such order.

After you have placed an order with us for the purchase of products, you will receive an e-mail from PayPal acknowledging that payment has been received in respect of your order.

Pricing and payment details

All prices quoted are in pounds sterling (GBP), and dollars (USD), are inclusive of VAT (as applicable) and are accurate at the time of publication, except in cases of obvious error. The price does not include delivery cost. See Shipping section.

Prices are liable to change at any time, but will not affect pre-orders or orders that have already been dispatched. We are under no obligation to provide the product to you at the incorrect (lower) price, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

Payment can be made through PayPal using your debit card, credit card or PayPal account.

Payment through PayPal shall be subject to PayPal's terms and conditions - find out more about how you can shop safely with PayPal.

Full payment will be taken at the time of placing your product order, and we reserve the right to obtain validation of your payment before accepting your order. If your order is rejected, for whatever reason, and payment has been accepted, you will receive a full refund.

Refunds

We have every confidence that you will love your POPA. However, we understand there may be times where you need to return your order.

If you need to, you can return your order to us within 30 days of delivery we will refund you the price paid for the order, provided you return the product you ordered in perfect condition together with all accessories, packaging and instructions that were supplied with the product. It is your responsibility to arrange, and pay for, the return of the goods to us.

When returning any goods (except where the item is faulty) it is your responsibility to arrange, and pay for, the return of the goods to us. We cannot accept responsibility for goods lost in transit so we strongly recommend that you send the goods by recorded delivery or obtain some other proof of posting.

We make every effort to ensure that goods arrive in a good condition. However, in the event of goods being faulty or damaged, please contact us as soon as possible following receipt of the goods (and, in any event, within 14 days). Our aim is to respond to all customer queries within ten working days of receipt.

We reserve the right to replace faulty products at our discretion. We will refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due promptly and, in any event, within 30 days of the day on which we notify you that you are entitled to a refund. In respect of faulty products, we will refund the cost incurred by you in returning the product to us.

Guarantee

Your POPA is guaranteed against defects in materials and workmanship for a period of one (1) year from the date of original purchase. If a defect exists, Beep Industries will replace your POPA. This guarantee excludes damage resulting from abuse, accident, modifications or other causes that are not defects in materials and workmanship.

The liability of Beep Industries is limited to the replacement of the product under the guarantee. Beep Industries disclaims any liability for incidental or consequential damages.

The guarantee will be rendered invalid if the product is resold or if an unauthorised person has carried out any repairs or alterations.

Beep Industries is not liable for any direct, indirect, incidental or consequential damages arising from the use of POPA.

The guarantee is in addition to and does not diminish your statutory or legal rights.

To obtain return a defective product under guarantee, contact Beep Industries using the information described at here. Proof of Purchase will be required to verify eligibility.